Tuesday, July 07, 2015
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Clovis Utility Services

City utility services include water, sewer, street sweeping, and garbage, recycling and green waste collection. 

The Finance Department makes it easy to start or stop utility services. Utility service requests to start or stop service can be received via the automated voice form system, speaking to a customer representative over the telephone, or over the counter. Requests to start service received any time during the day will usually result in service started the next business day. 

The utility billing phone – 559-324-2130 – is staffed from 8:00 a.m. to 4:30 p.m., Monday through Friday. Hours for walk-in service are 8:00 a.m. to 4:30 p.m., Monday through Friday.

The Finance Department is located in City Hall, 1033 5th Street, Clovis, California 93612.

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Utility Rates

The minimum for residential service as of July 1, 2014, is as follows: 

  • Water by Meter (10,000 gal.) -$16.80 
  • Refuse Collection 96 gal -       $46.84
  • Refuse Collection 48 gal. -      $44.48
  • Street Sweeping -                    $  4.50 
  • Sewer -Residential -                $56.40
  • Recycling  -                             $  6.74
  • Greenwaste -                           $  9.88
  • Extra Garbage Toter -              $23.42
  • Water charges over 10,000 gallons-
  • 10 - 35,000 gallons  $1.71 per thousand gallons
  • 35 - 70,000 gallons  $2.14 per thousand gallons
  • over 70,000 gallons  $2.57 per thousand gallons

Please see Utility Billing frequently asked questions for an example of water used in excess of 10,000 gallons calculation.

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Billing Period

Utility billing occurs every two months and each account is billed for a two-month period of service. Since all water services within the city limits of Clovis are on water meters, bills are sent after the water meters are read (in arrears).

Utility bills will vary with water use. Bills tend to be higher in the warmer months and lower in the cooler months. Since water meters cannot all be read on the last day of the month water meters are read throughout the month and water charges are calculated from the last reading date to the most current reading date. 

For example, if your water meter was last read on September 7 and the most current reading was on November 7, your bill would show utility charges from October 1 through November 30 and water charges from September 7 through November 7. 

Tarpey area customers are provided with water only from the City of Clovis. If you are a resident in this area your garbage service is with Allied Waste, a private refuse company for trash pick up and with the City of Fresno for sewer service. The water account must remain in the name of the owner of the residence unless the residence has a meter. 

Commercial sites are billed similarly to residential customers. Commercial sites will have different refuse rates, sewer pretreatment charges, metered sewer rates, and metered water. The rates for refuse will vary depending on the type and frequency of service. The rates for sewer pretreatment and metered sewer will depend upon the type of business that is being operated at that site. 

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Service Fees and Collection Charges
  • Start Service Deposit for Single Family Residence - $100.00 
  • Meter testing deposit - $ 60.00 
  • Late Penalty (First Time) - $ 5.00 
  • Late Penalty (Second Time) - $15.00 
  • Late Penalty (Third Time) - $25.00 
  • First Delinquency - $25.00 
  • Second Delinquency - $35.00 
  • Third Delinquency - $50.00 
  • Returned check fee - $25.00 
  • After hours turn on - $125.00 
  • Same day turn-on For Water Shutoffs - $50.00 
  • Tampering fee - $175.00 
  • Damage fee after tampering - $500.00
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Online Bill Payment System

Paymentus LogoThe City of Clovis has contracted with Paymentus to handle utility bill payments through the city’s website or by telephone (877) 281-4366. When you select the link to make a payment you will be transferred to the Paymentus website. When making a payment the following details will apply: 

  • If your water has been shut off you will need to pay the amount due on your account plus an additional $50.00 if you wish to have your water turned on the same day (if you make your payment before 5:00 P.M.). If you only pay the amount due on your account, your water will be turned on the next day. If you turn on your own water you will be subject to an additional $175.00 tampering fee even if you have made your payment. 
  • Payments can only be made in $500.00 (or less) increments excluding the $3.95 processing fee for each payment made through Paymentus. That means the most you can pay at any one time is $500.00 plus a $3.95 processing fee which will equal $503.95. If your utility bill is greater than $500.00, then you will need to make separate payments as follows: 
    • Example - Utility bill = $530.50 
    • First payment $500.00 + processing fee $3.95 = $503.95 
    • Second payment $30.50 + processing fee $3.95 = $34.45 
    • Total utility payment to the City of Clovis = $530.50 + Paymentus processing fees of $7.90 = Grand total paid = $538.40 

If you are making multiple payments, the system will continue to list the amount due as $530.50, even after you have made the first payment. We will receive notification of all payments during regular business hours. 

If your balance is less than $25.00, then you can carry over the balance to the next billing period without penalty. For example: if you owe $519.70 and make a maximum payment, your adjusted balance will be $19.70. This balance can be carried over to the next billing period without penalty.

By selecting this link, you will be leaving the City of Clovis website for a site that is not maintained by the City of Clovis. The City of Clovis takes no responsibility for and exercises no control over non-City of Clovis sites, the view that may be represented, or the accuracy, privacy policies, copyright or trademark compliance, or the legality of any material contained on these sites. By selecting this link, you will be leaving the City of Clovis website for a site that is not maintained by the City of Clovis. The City of Clovis takes no responsibility for and exercises no control over non-City of Clovis sites, the view that may be represented, or the accuracy, privacy policies, copyright or trademark compliance, or the legality of any material contained on these sites.
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Payments

Payments may be mailed to: 

  •  If the account number is known and is included with the payment: City of Clovis, Post Office Box 3007, Clovis, CA 93613-3007. 
  • If the account number is unknown: City of Clovis, Finance Department, 1033 5th Street, Clovis, California 93612. 

Utility bills can also be paid at City Hall. There are several ways to pay your bill for your convenience. You can pay by phone or online through Paymentus. You can pay bills in person at the cashier's window, or drop your payment in the payment box located on the counter of the cashiers' window inside City Hall during the hours of 8:00 a.m. to 4:30 p.m. The cashiers can accept payments in cash, check, or credit card. You can also drop your payment into any one of the two drop boxes located outside of City Hall. One is located in front of City Hall on Fifth Street at the curb and the other is located directly in back of City Hall on the sidewalk. For your safety, please do not put cash in any of the drop boxes. Payments received in the drop box are given same day credit even if received after 4:30 p.m. For example: if a payment is due on Friday and you cannot make it to the Finance Department before 4:30 p.m., then you can drop your payment in the drop box anytime before the office opens on the next business day and your payment will not be late. 

Please note that when moving within the City of Clovis a new utility account number is assigned. That means that any internet payment made for the new address will have a different utility account number. 

Automatic Bill Payment 

Tired of Writing Checks and Paying Postage? The City of Clovis is offering a free optional service that could make paying your city utility bill more convenient. With Automatic Bill Payment, your recurring utility bills will be paid automatically. This is a free service that eliminates the need for you to write out a check each time a bill is due and saves the cost of postage for mailing your check to the city. Your payment is always made on time, so there are no worries about late payments or late fees, even if you are on vacation. 

To enroll for this free service, simply complete the lower portion of the Automatic Bill Payment Form, detach and return it along with a voided check (to show your bank account codes) to City of Clovis, 1033 Fifth St. Clovis, CA 93612. Please keep in mind that it usually takes two billing periods for the automatic bill payment to be activated. Once activated, the billing will indicate “Auto Pay” in the balance due box.

Utility Service Forms
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Utility Service Forms
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Automatic Bill Payment23.35 KB
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Frequently Asked Questions about Utility Bills

Who do I call if my trash is not picked up?

Questions that relate to trash that was not picked up should be made to the refuse department  (559) 324-2604.

Why is my bill so high?

Utility bills for single family residences include all services such as water, refuse, street sweeping, sewer charges, recycling and green waste. All customers are charged a minimum of $16.80 for 10,000 gallons of water. Your bill goes out every two months and all the charges stay the same unless you use over 10,000 gallons of water. As your water use goes up over 10,000 gallons the charges are tiered. The more water you use the higher the water charges. See below for the tiers over 10,000 gallons:

10,000 gallons $16.80
10 – 35,000 gallons $1.71 per thousand gallons
35 – 70,000 gallons $2.14 per thousand gallons
Over 70,000 gallons $2.57 per thousand gallons

For example, say you used 89,000 gallons. It would be calculated as follows:

10,000 gallons                                                           $16.80
25,000 gallons    35,000 - 10,000 = 25,000 x 1.71 = 42.75
35,000 gallons    70,000 – 35,000 = 35,000 x 2.14 = 74.90
19,000 gallons    19,000 x 2.57 =                               48.83
89,000 gallons    Total water charge                       $183.28


Why is my bill the same amount as my last one? 

Your utility bill includes a minimum charge for water. If you use from 0 to 10,000 gallons of water the bill will stay the same. It only changes when you use more than 10,000 gallons. Your water meter is read approximately the same time every two months. When meter readers read the meters they only read the thousands of gallons and not the hundreds or tens of gallons. For example, your meter could have had a reading of 4,869 the last time it was read and now the new reading is 4,878. The usage that would appear on your bill would be 9. Your bill would be the same amount as your last bill even though you didn't use exactly the same amount of water because of the fact that only the thousands of gallons are used for billing purposes. 

Why is my bill so high when I have cut back on watering since my last bill? 

Meters are usually read during the first 10 days of the month of the billing date. For example, if your bill had a billing date of 07/31/10, then your meter would have been read during the first 10 days of July. The bill that you would receive at the beginning of August would be for actual water use from the first few days in May to the first few days in July. If you start cutting back on water usage after those first few days in July, you may not see lower bills until your bill in September. 

Why is my bill so much higher than my neighbor's bill? 

Many times neighbors like to get together to compare utility bills but this comparison does not reflect what may occur in your household. People will have different watering preferences and habits. Your neighbors may have fewer people in their households or different watering habits than your household may have. A better comparison would be using your own prior year's usage and comparing it to this year's usage. 

I live in the Tarpey area, why is my bill the same as my neighbor's bill? 

The Tarpey area is a special water district that the City of Clovis supplies water to. There are two types of water customers in Tarpey, unmetered and metered. The unmetered customers are billed in advance for their water service and the amount is determined by the total consumption of water by unmetered customers in that area divided by the number of unmetered customers.  If you and your neighbor don't have a meter, your bills will be the same even though you might not have the same amount of people in your households or the same watering habits. Metered customers are billed for water the same as customers inside the city limits of Clovis. If you own a home in the Tarpey area and are interested in installing a water meter you can call (559) 324-2130 to find out more information. 

Where can I pay my bill? 

You can pay by phone or online through Paymentus. You can also pay for your utility bill at City Hall. If you are paying in person, you can come into City Hall to pay by cash, check, or credit card during the hours of 8:00 a.m. to 4:30 p.m. You can also drop your payment into any one of the two drop boxes located outside of City Hall. One is located in front of City Hall on Fifth Street at the curb and the other is located directly in back of City Hall on the sidewalk. Make sure you include the payment stub with your payment. If you don't have the payment stub you can still drop your payment in the drop box if you have the account number or service address written on your check or money order. For your safety, please do not put cash in any of the drop boxes. Payments received in the drop box are given same day credit even if received after 4:30 p.m. For example: if a payment is due on Friday and you cannot make it to the Finance Department before 4:30 p.m., then you can drop your payment in the drop box anytime before the office opens on the next business day and your payment will not be late.

Pump Station B Underground ConstructionHow can I start or stop service? 

You can start or stop service 24 hours a day 7 days a week by calling (559) 324-2115 and choosing the option to start or stop service. If you are doing both you will need to make two phone calls to do so, one to start and one to stop service. 

How do I check for a leak?

Often bills that seem to be increasingly higher can be the result of a leak. While the City of Clovis is always willing to help you better understand your water usage, the City of Clovis is unable to detect leaks for you. Before you call a plumber, you may want to take a few simple steps to see if you actually have a leak. 

  • Locate your meter. Most meters are located in the sidewalk in front of the house in a concrete box with a metal lid on it that reads "WATER," "METER" or both. 
  • Lift up the lid and take a look at your meter. You might want to take a rag with you to wipe off the meter so you can see it clearly. It does get very dusty and dirty between readings. Have a pencil and paper ready and write down all the numbers that are on the meter. 
  • Don't use any water inside or outside of the house for at least an hour or more. Make sure that you do this during a time when automatic sprinklers aren't going off or people in the house aren't going to use the water. After an hour or so has passed go back and read the meter again and write down all the numbers again. 

If any of the numbers have changed then this would indicate that you have a leak somewhere on your property and you may want to start looking for it as leaks tend to get worse over time.

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